Linking quality of work-life to turnover intention: The role of organizational citizenship behavior
-
Published: December 30, 2021
-
Page: 358-365
Abstract
Turnover is an enemy of the organization that needs to be avoided by every organization, including private school organizations. Hence, this study aims to examine the effect of quality of work-life (QWL) on teachers' turnover intention, mediated by organizational citizenship behavior (OCB), to overcome turnover intention among private school teachers. This research uses a quantitative approach. A questionnaire was collected the data through the survey methods for 224 teachers of an honorary private school in Indonesia. Data analysis uses path analysis supported by descriptive statistics and correlational. The results indicated that QWL affects teachers' turnover intention through QWL. Therefore, the teachers' turnover intention can reduce by improving QWL and OCB. This finding can be discussed as a reference among researchers and practitioners to develop better models of teachers' turnover intention in various contexts in the future.
- Quality of work-life
- Organizational citizenship behavior
- Turnover intention
- Al Shbail, M. O., & Al Shbail, A. M. A. (2020). Organizational climate, organizational citizenship behavior and turnover intention: Evidence from Jordan. Management Science Letters, 10, 3749-3756. https://doi.org/10.5267/j.msl.2020.7.037.
- Alzamel, L. G. I., Abdullah, K. L., Chong, M. C., & Chua, Y. P. (2020). The quality of work-life and turnover intentions among Malaysian nurses: the mediating role of organizational commitment. Journal of the Egyptian Public Health Association, 95(20), 1-8. https://doi.org/10.1186/s42506-020-00048-9.
- Barsulai, S. C., Makopondo, R. O. B., &Fwaya, E. V. O. (2019). The effect of organizational citizenship behavior on employee productivity in star-rated hotels in Kenya. European Journal of Hospitality and Tourism Research, 7(1), 1-8.
- Chaturvedi, S. K., &Saxena, H. M. (2012). Impact of quality of work-life on organizational citizenship behavior (OCB) with reference to higher education teachers in Lucknow City. International Journal of Applied Research, 3(7), 395–399.
- Chen, G., Sang, L., Rong, J., Yan, H., Liu, H., Cheng, J., Wang, L., Ding, H., & Chen, R. (2021). Current status and related factors of turnover intention of primary medical staff in Anhui Province, China: a cross sectional study. Hum Resour Health, 19(23), 1-10. https://doi.org/10.1186/s12960-021-00563-6.
- Daniel, C. O. (2019). Analysis of quality work-life on employees performance. International Journal of Business and Management Invention (IJBMI), 8(2), 60–65.
- El-Sayed, H. A. E-L. M., Abd El-Fattah, M. A. E-H., & Mohamed, W. M. (2018). The relationship between quality of work-life and organizational citizenship behavior among Nurses at El-Mansoura Health Insurance Hospital. Zagazig Nursing Journal, 14(1), 148-157.
- Faraji, O., Salehnejad, G., Gahramani, S., &Valiee, S. (2017). The relation between nurses’ quality of work-life with intention to leave their job. NursPract Today, 4(2), 103-111.
- Ghadi, M. Y. (2017). The impact of workplace spirituality on voluntary turnover intentions through loneliness at work. Journal of Economic and Administrative Sciences, 33(1), 81-110. Retrieved from https://ideas.repec.org/a/ eme/jeaspp/jeas-03-2016-0005.html.
- Gupta, V. (2019).Talent management dimensions and its relationship with Generation Y employee’s intention to quit: an Indian hotel perspective. International Journal of Tourism Cities, 6(3), 583-600. https://doi.org/10.1108/IJTC-02-2019-0018.
- Hair, J. F., Babin, B. J., Anderson, R. E., & Black, W. C. (2018). Multivariate data analysis (8th ed.). Delhi: Cengage India.
- Hashempour, R, Hosseinpour, G. H., Etemadi, S., &Poursadeghiyan, M. (2018). The relationship between quality of work-life and organizational commitment of Iranian Emergency Nurses. Health in Emergencies and Disasters Quarterly, 4(1), 49-54. http://dx.doi.org/10.32598/hdq.4.1.49
- Hermawan, H., Thamrin, H. M., &Susilo, P. (2020). Organizational citizenship behavior and performance: the role of employee engagement. Journal of Asian Finance, Economics and Business, 7(12), 1089–1097. https://doi:10.13106/jafeb.2020.vol7.no12.1089.
- Jabeen, F., Friesen, H., &Ghoudi, K. (2018). Quality of work-life of Emirati women and its influence on job satisfaction and turnover intention. Journal of Organizational Change Management, 31(2), 352-370. https://doi.org/10.1108/jocm-01-2017-0016.
- Jafari, M., HabibiHoushmand, B., & Maher, A. (2017). Relationship of occupational stress and quality of work-life with turnover intention among the nurses of public and private hospitals in selected cities of Guilan province, Iran, in 2016. Journal of Health Research in Community (JHRC), 3(3), 12-24.
- Jahanbani, E., Mohammadi, M., Noruzi N., et al. (2018). Quality of work-life and job satisfaction among employees of health centers in Ahvaz, Iran. Jundishapur J Health Sci. 10(1), 2–7. https://doi: 10.5812/jjhs.14381.
- Jahani, M. A., Mahmoudi. G., Yaminfirooz, M., &Bahrami, F. (2017). Structural model of the relationship between perceived organizational support and quality of working life of employees of the selected hospital of north of Iran. Ambient Sci., 4(1), 23–27. https://DOI:10.21276/ambi.2017.04.sp1.ra01
- Khalid, S. A., &Abdulrahman, N. (2019). Organizational citizenship behavior (OCB) and turnover intention among operation employees. Intercultural Collaboration Indonesia-Malaysia: Implementation of Tamansiswa Philosophy, 10-18.
- Lilisantosa, K., Kusumapradja, R., Anindita, R., &Ruswanti, E. (2021). The role of quality work of life on turnover intention in GadingPluit Hospital. Budapest International Research in Exact Sciences (BirEx) Journal, 3(4), 319-332. https://doi.org/10.33258/birex.v3i4.2645.
- Lin, C.-Y., & Huang, C.-K. (2020). Employee turnover intentions and job performance from a planned change: The effects of an organizational learning culture and job satisfaction. International Journal of Manpower. https://doi 10.1108/IJM-08-2018-0281.
- McShane, S. L., & Von Glinow, M. A. (2020). Organizational behavior: Emerging knowledge, global reality (8th ed.). NewYork: McGraw-Hill Education.
- Memon, M. A., Sallaeh, R., Baharom, M. N. R., MdNordin, S., & Ting, H. (2017). The relationship between training satisfaction, organisational citizenship behaviour, and turnover intention: A PLS-SEM approach. Journal of Organizational Effectiveness: People and Performance, 1-25. https://doi.org/10.1108/JOEPP-03-2017-0025.
- Organ, D. W., Podsakoff, P. M., &MacKenzie, S. B. (2006). Organizational citizenship behavior: Its nature, antecedents, and consequences. California: Sage Publications, Inc.
- Rostiana, R. (2017). The quality of work-life influence to turnover intention with person-organization fit and organizational commitment as mediators. International Journal of Economics and Management (IJEM), 11(S1), 45-57.
- Ruhana, I., Astuti, E.S., Utami, H.N., &Afrianti, T.W. (2019). The effect of quality of work-life (QWL) on job satisfaction and organization alcitizenship behavior (OCB) (A Study of Nurse at Numerous Hospitals in Malang, Indonesia). Journal of Public Administration Studies, 4(2), 51-58.
- Saoula, O., Fareed, M., Ismail, S. A., Husin, N. S., & Hamid, R. A. (2019). A conceptualization of the effect of organisational justice on turnover intention: The mediating role of organisational citizenship behaviour. International Journal of Financial Research, 10(5), 327-337. https://doi.org/10.5430/ijfr.v10n5p327.
- Saraih, Naiemah, U., Aris, A. Z. Z., Karim, K. M., Samah, I. H. A., Sa’aban, S., Mutalib, A., &Suhana. (2017). Relationships between organizational commitment, OCB, organizational justice and turnover intention: evidence from educational institution in Malaysia. Review of Integrative Business and Economics Research, 6(2), 64-77. http://buscompress.com/journal-home.html.
- Setyawati, I. (2021). The effect of quality of work-life, hardiness and perceived of alternative job opportunities on turnover intentions. Journal BECOSS (Business Economic, Communication, and Social Sciences), 3(3), 103-112. https://doi.org/10.21512/becossjournal.v3i3.7703.
- Susanti, R., Hasyim, & Rita, K. (2020). Turnover intention and organizational citizenship behavior on Indonesian hospital case. European Journal of Business and Management Research, 5(4), 1-6. http://dx.doi.org/10.24018/ejbmr.2020.5.4.434.
- Suyono, J., Eliyana, A., Ratmawati, D., & Ahmad, M. A. (2021). Psychological capital, work environment, and workload on turnover intention: the mediating role of organizational commitment. Systematic Reviews in Pharmacy, 12(1), 131-1321.
- Traiyotee, P., Taeporamaysamai, P., &Saksamrit, N. (2019). Quality of work-life affecting on organizational commitment through organizational citizenship behavior: A case study of pt gas service stations employees in the Northeast, Thailand. The 2019 International Academic Research Conference in Vienna, 267-272.
- Van Griethuijsen, R. A. L. F., van Eijck, M. W., Haste, H., den Brok, P. J., Skinner, N. C., Mansour, N., Gencer, A. S., &BouJaoude, A. (2015). Global patterns in students’ views of science and interest in science. Research in Science Education, 45(4), 581–603. https://doi.org/10.1007/s11165-014-9438-6.
- Widodo, W. (2019). MetodologiPenelitianPopuler&Praktis. [Popular & practical research methodologies]. Depok: Rajawali Pers.
- Widodo, W., & Yusuf, F. A. (2021). The effect of organizational citizenship and visionary leadership on contextual performance: A case study in Indonesia. Journal of Asian Finance, Economics and Business, 8(6), 0377–0386. https://doi:10.13106/jafeb.2021.vol8.no6.0377
- Widodo, W., &Gustari, I. (2020). Teacher's innovative behavior in Indonesian school: The role of knowledge management, creativity and OCB. Universal Journal of Educational Research, 8(10), 4784 - 4791. https://doi: 10.13189/ujer.2020.081050.
- Wombacher, J. C., &Felfe, J. (2017). Dual commitment in the organization: Effects of the interplay of team and organizational commitment on employee citizenship behavior, efficacy beliefs, and turnover intentions. Journal of Vocational Behavior, 1-46. https://doi.org/10.1016/j.jvb.2017.05.004.
- Wynen, J., Van Dooren, W., Mattijs, J., &Deschamps, C. (2019). Linking turnover to organizational performance: the role of process conformance. Public Management Review, 21(5), 669-685. https://doi: 10.1080/14719037.2018.1503704
- Zurahmi, D., Masdupi, E., &Patrisia, D. (2018). The effect of transformational leadership, quality of work-life (QWL) on organizational citizenship behavior (OCB) at Tapan Regional General Hospital. Advances in Economics, Business and Management Research, 64, 511-516. http://creativecommons.org/licenses/by-nc/4.0/.