Perkhidmatan Kaunseling di Institusi Penjagaan Kesihatan: Isu dan Cabaran Kaunselor di Sarawak
), Faizah Abd Ghani(2), Zainal Abidin Zainuddin(3), (1) Universiti Teknologi Malaysia, Malaysia
Malaysia
(2) Universiti Teknologi Malaysia, Malaysia
Malaysia
(3) Universiti Teknologi Malaysia, Malaysia
Malaysia
Corresponding Author
DOI : https://doi.org/10.29210/121100
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Abstract
Perkhidmatan kaunseling di Malaysia tidak hanya bertapak di institusi pendidikan tetapi telah berkembang dengan pesat di pelbagai agensi kerajaan dan swasta mulai 1990an dengan tertubuhnya Unit Psikologi dan Kaunseling oleh Jabatan Perkhidmatan Awam Malaysia. Perkhidmatan kaunseling di institusi penjagaan kesihatan adalah bertujuan untuk membantu klien memahami dan berupaya menghadapi perasaan dan emosi berkaitan dengan masalah kesihatan di samping membantu klien untuk berkembang serta memberi sokongan yang berterusan sepanjang proses rawatan. Kajian kualitatif ini bertujuan untuk mengenal pasti isu dan cabaran yang dihadapi oleh para kaunselor dalam melaksanakan perkhidmatan kaunseling di institusi penjagaan kesihatan. Dapatan kajian mendapati enam tema utama isu dan cabaran yang dihadapi oleh kaunselor iaitu peranan kaunselor (24.6%), limitasi perkhidmatan (22.8%) kelayakan kaunselor (19.3%), aplikasi perkhidmatan kaunseling kesihatan (15.5%), cadangan penambahbaikan (14%) dan keperluan garis panduan (3.8%). Seterusnya, kajian ini juga membincangkan implikasi kajian terhadap peranan, latihan dan aplikasi kaunseling kesihatan di institusi penjagaan kesihatan.
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