Organizational citizenship behaviour relationship on challenge stress, hindrance stress and turnover intention in hotel industry employees in Java island

  • Kumala Hasta Prasetio 
    Program Studi Magister Manajemen, Fakultas Ekonomi Bisnis, Universitas Sebelas Maret
  • Hidajat Hendarsjah
    Program Studi Magister Manajemen, Fakultas Ekonomi Bisnis, Universitas Sebelas Maret

Abstract

The high employee turnover rate in the hotel industry on Java Island, influenced by work stress and organizational behavior, poses a significant challenge to operational sustainability and service quality in this sector.This study examines the relationship between Organizational Citizenship Behavior (OCB), Challenge Stress (CS), Hindrance Stress (HS), and Turnover Intention (TI) among employees in the hotel industry on Java Island. The research investigates the distinct roles of OCB at the individual level (OCBI) and organizational level (OCBO) in influencing stress perceptions and employee turnover intentions. A quantitative approach was utilized, involving 220 hotel employees from various regions in Java. Data was collected using online questionnaires and analyzed using Structural Equation Modeling (SEM) with the SmartPLS tool. The findings reveal that OCBO significantly influences CS positively and HS significantly, while OCBI does not significantly impact either type of stress. Furthermore, HS has a strong positive effect on TI, whereas CS shows no significant impact. Interestingly, OCBO also exhibits a direct positive influence on TI. These results suggest that while OCB behaviors can enhance organizational functioning, they may also inadvertently contribute to stress and turnover intentions, especially when organizational support is insufficient. This study highlights the nuanced effects of OCB in the high-pressure context of the hotel industry. Practical implications include the need for organizations to balance employee contributions with adequate rewards and stress management strategies. Future research should explore additional moderating factors, such as organizational culture and job resources, to better understand the dynamics of stress and turnover in the hospitality sector

Keywords
  • OCB
  • Work Stress
  • Turnover Intention
Lisensing Information
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

References
  1. Adenisa A. (2020). Potensi Sumber Daya Alam dalam Mengembangkan Sektor Pariwisata di indonesia. Jurnal Nasional Pariwisata, 12(1).
  2. Agarwal, P., & Sajid, S. M. (2017). A study of job satisfaction, organizational commitment and turnover intention among public and private sector employees. Journal of Management Research, 17(3), 123–136.
  3. Aldag, R., & Wayne Reschke. (1997). Employee Value Added: Measuring Discretionary Effort and Its Value to the Organization.
  4. Andriani, R., Disman, D., Ahman, E., & Santoso, B. (2021). Polychronicity: Model and analysis of conditional process toward employee turnover intentions. Journal of Innovation in Business and Economics, 5(01), 1–14. https://doi.org/10.22219/jibe.v5i01.15867
  5. Anvari, R., Barzaki, A. S., Amiri, L., Irum, S., & Shapourabadi, S. (2017). The mediating effect of organizational citizenship behavior on the relationship between workplace spirituality and intention to leave. Intangible Capital, 13(3), 615–639. https://doi.org/10.3926/ic.906
  6. Bakar, K. A., Salleh, A. M. M., Muda, M. S., Ahmad, A., & Manshor, R. (2015). Challenge-stress and hindrance-stress in the Southeast Asian hotel sector. Journal of Indonesian Economy and Business: JIEB., 30(2), 101.
  7. Bank Indonesia. (2018). Gerai Info -73. Bank Indonesia, 10–13.
  8. Belogolovsky, E., & Somech, A. (2010). Teachers’ organizational citizenship behavior: Examining the boundary between in-role behavior and extra-role behavior from the perspective of teachers, principals and parents. Teaching and Teacher Education, 26(4), 914–923. https://doi.org/10.1016/j.tate.2009.10.032
  9. Bolino, M. C., Klotz, A. C., Turnley, W. H., & Harvey, J. (2013). Exploring the dark side of organizational citizenship behavior. Journal of Organizational Behavior, 34(4), 542–559. https://doi.org/10.1002/job.1847
  10. Bolino, M. C., & Turnley, W. H. (2005). The personal costs of citizenship behavior: The relationship between individual initiative and role overload, job stress, and work-family conflict. In Journal of Applied Psychology (Vol. 90, Issue 4, pp. 740–748). https://doi.org/10.1037/0021-9010.90.4.740
  11. Choi, H. J., & Kim, Y. T. (2012). Work-family conflict, work-family facilitation, and job outcomes in the Korean hotel industry. International Journal of Contemporary Hospitality Management, 24(7), 1011–1028. https://doi.org/10.1108/09596111211258892
  12. Crawford, E. R., LePine, J. A., & Rich, B. L. (2010). Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. Journal of Applied Psychology, 95(5), 834–848. https://doi.org/10.1037/a0019364
  13. Ghani, B., Zada, M., Memon, K. R., Ullah, R., Khattak, A., Han, H., Ariza-Montes, A., & Araya-Castillo, L. (2022). Challenges and strategies for employee retention in the hospitality industry: A review. Sustainability, 14(5), 2885.
  14. Hair Jr, J., Hult, G. T., Ringle, C., & Sarstedt, M. (2016). A Primer on Partial Least Squares Structural Equation Modeling (PLS-SEM) (2nd ed.).
  15. Halim, L., & Antolis, K. (2021). Analisis Faktor-Faktor Yang Mempengaruhi Turnover Intention Agent di PT AIA Cabang X Malang. Ekonomi, Keuangan, Investasi Dan Syariah (EKUITAS), 2(2), 177–186.
  16. Hampton, M. P., & Clifton, J. (2016). Tourism in Indonesia. In The Routledge handbook of tourism in Asia (pp. 201–210). Routledge.
  17. Hayat, K., Tabasam, A. H., Ali, A., Ashiq, A., Shabbir, M. S., & Rawoof, H. A. (2022). Relationship of challenge and hindrance stressors with turnover intention and employee’s creativity: The moderating role of emotional intelligence. Journal of Management Info, 9(2), 146–157. https://doi.org/10.31580/jmi.v9i2.2661
  18. Hermanto, Y. B., & Srimulyani, V. A. (2022). The effects of organizational justice on employee performance using dimension of organizational citizenship behavior as mediation. Sustainability, 14(20), 13322.
  19. Hermawan, H., Brahmanto, E., & Hamzah, F. (2018). Pengantar manajemen hospitality. Penerbit Nem.
  20. Hinkin, T. R., & Tracey, J. B. (2000). The Cost of Turnover. Cornell Hotel and Restaurant Administration Quarterly, 41(3), 14–21. https://doi.org/10.1177/001088040004100313
  21. Irshad, M., & Bashir, S. (2020). The Dark Side of Organizational Identification: A Multi-Study Investigation of Negative Outcomes. Frontiers in Psychology, 11. https://doi.org/10.3389/fpsyg.2020.572478
  22. Jiang, Q., Lee, H., & Xu, D. (2020). Challenge stressors, work engagement, and affective commitment among Chinese public servants. Public Personnel Management, 49(4), 547–570.
  23. Luthans Fred. (2006). Perilaku Organisasi (10th ed.). PT. Andi.
  24. Mardiana, I., Hubeis, S., & Panjaitan, N. K. (2014). Hubungan Kepuasan Kerja dengan Turnover Intentions pada Perawat Rumah Sakit Dhuafa Job Satisfaction Relationship with Turnover Intentions in Dhuafa Hospital Nurses (Vol. 9, Issue 2). http://journal.ipb.ac.id/index.php/jurnalmpi/
  25. Mwilu, J. M. (2016). Factors Influencing Employee Turnover In The Hotel Industry In Machakos Town, Machakos County.
  26. Ndoja, K., & Malekar, S. (2020). Organisational citizenship behaviour: a review. International Journal of Work Organisation and Emotion, 11(2), 89–104.
  27. O’Neill, J. W., & Davis, K. (2011). Work stress and well-being in the hotel industry. International Journal of Hospitality Management, 30(2), 385–390. https://doi.org/10.1016/j.ijhm.2010.07.007
  28. Ozer, M., Chang, C. H., & Schaubroeck, J. M. (2014a). Contextual moderators of the relationship between organizational citizenship behaviours and challenge and hindrance stress. Journal of Occupational and Organizational Psychology, 87(3), 557–578. https://doi.org/10.1111/joop.12063
  29. Ozer, M., Chang, C., & Schaubroeck, J. M. (2014b). Contextual moderators of the relationship between organizational citizenship behaviours and challenge and hindrance stress. Journal of Occupational and Organizational Psychology, 87(3), 557–578.
  30. Robbins, S. P., & Judge, T. A. (2013). Organisational Behavior. 15th edition (15th ed.).
  31. Rodell, J. B., & Judge, T. A. (2009). Can “Good” Stressors Spark “Bad” Behaviors? The Mediating Role of Emotions in Links of Challenge and Hindrance Stressors With Citizenship and Counterproductive Behaviors. Journal of Applied Psychology, 94(6), 1438–1451. https://doi.org/10.1037/a0016752
  32. Salama, W., Abdou, A. H., Mohamed, S. A. K., & Shehata, H. S. (2022). Impact of Work Stress and Job Burnout on Turnover Intentions among Hotel Employees. International Journal of Environmental Research and Public Health, 19(15). https://doi.org/10.3390/ijerph19159724
  33. Sanaubar, G., Hidayat, W., & Kusuma, H. (2017). The Number of Hotels, The Number of Domestic Tourists, The Number of UMK. Jurnal Ilmu Ekonomi, 1, 324–339.
  34. Sekaran, U., & Bougie, R. (2016). Research Methods For Business: A Skill Building Approach, 7th Edition (7th ed.).
  35. Sundari, P., Setiyarti, T., Utari, N. L. P., & Nurani, N. N. (2022). Penyebab Turnover Intention Karyawan Pada Sebuah Hotel. KRITIS, 31(1), 38–53.
  36. US Bureau of Labor Statiistic. (2021). Job Openings and Labor Turnover report (JOLTS).
  37. World Economic Forum. (2022). Travel & Tourism Development Index 2021 Rebuilding for a Sustainable and Resilient Future

Downloads

PDF

Statistic

Abstract Views
: 266 times
PDF
: 133 times